FAQ

Frequently Asked Questions

Here you will find our frequently asked questions. If you do not find the question you are looking for, please click here to contact us.

  • 1. What methods of payment do you accept online or over the phone?
  • We are happy to accept American Express, Discover, MasterCard, and Visa.
  • 2. How will you bill my credit card?
  • "Prestige Playbox" will be the charge that appears on your credit card statement.
  • 3. Do you ship to my State?
  • Due to the nature of our products, we are prohibited from shipping items to the following zip codes: The entire States of UT and northern portions of FL (32013, 32066, 32300-32699, and 34400-34499).
  • 4. Can my order be shipped to a P.O. Box?
  • Yes, orders can be shipped to a P.O. Box.
  • 5. How much is your shipping and handling?
  • Our Standard shipping charge is $7.99, which takes two (2) to five (5) business days. If you would like to receive your order in one (1) to two (2) days, Express shipping is also available and starts at $21.50.
  • 6. How discreet will my order be shipped?
  • Your package will be shipped securely and discreetly in a plain wrapping with no company details on the outside.
  • 7. How long does it typically take for me to receive my order?
  • We process orders as they come in, and ship immediately from our warehouse in California. Each order is shipped via the US Postal service Monday through Friday. It may take up to 24 hours to process orders received. Orders shipped Standard (First Class or DHL Global Mail Express) will take two (2) to five (5) business days. Orders shipped Express will take one (1) to two (2) days.
  • 8. How can I check on the status of my order?
  • You may check the status of your order by the information requested. You may also contact us by calling our Customer Service at (323) 428-1910 ,  We are available from 6:00 pm to 10:00 pm (PST) Monday through Friday.
  • 9. What if an item I ordered is back ordered?
  • It is unlikely to order something that's on back order; however, if this does occur and an item is out of stock the Prestige Playbox Customer Loyalty Team will contact you as soon as possible to ask if you would like a replacement item. If you did not provide any contact information, your order will be filled as soon as possible.
  • 10. What do I do if an item I receive is defective?
  • We cannot issue exchanges or credits on any toys, novelties, or rubber goods that have been opened. Please use the original box and packing materials, if in good condition, and ship parcels to:
  • Prestige Playbox
  • 119 N Eastman Ave.
  • Los Angeles, CA 90063
  • 11. What is your return policy?
  • We do not offer check or credit card refunds. We Cannot issue exchanges, credits or refunds on any toys, novelties or rubber goods that have been used or worn. A store credit will be applied.
  • 12. What is your privacy policy?
  • Click here to read our privacy policy.
  • 13. What is your email policy?
  • With your permission, we will send you emails periodically for special offers and discounts we have. We believe in upholding the privacy of each individual customer. By providing us with your email information we can assure you we will never share your email address with any other company for solicitations.
  • 14. How do you protect my personal information?
  • We work to protect the security of your information during transmission by using SSL (Secure Sockets Layer) software. SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.
  • 15. Do you charge sales tax on any item?
  • Prestige Playbox is required by law to collect sales tax on orders shipped to California only. If you are a California resident the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
  • 16. How do I change or cancel my order?
  • Please contact the Prestige Playbox Customer Service Team at (323) 428-1910 immediately. If you need to change or cancel your order. Please be advised that some orders are processed and shipped very soon after placement, and it may not always be possible to cancel.
  • 17. Do you ship internationally?
  • We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses and Canada.
  • 18. Will I have to sign for my package?
  • Typically, we do not require a signature when we ship your package excluding express mail delivery. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.
  • 19. The item I want is out of stock. What do I do now?
  • Prestige Playbox is very sorry that the item that you want is out of stock. We strive to maintain our inventory to match our customer's desires. Items are available on a 'first come, first served' basis. Most backorder items are fulfilled within 1-3 business days. If your item is out of stock please check back within 5 Business days or contact Prestige Playbox Customer Service (323) 428-1910.
  • 20. Is it safe to use my debit card online?
  • Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account.
  • 21. How old do I have to be to purchase?
  • Prestige Playbox does not sell products to those less than 18 years of age. If you are under 18, you may NOT buy our products.
  • 22. What is the main Prestige Playbox website?
  • Prestige Playbox's main website is www.prestigeplaybox.com.
  • 23. What items are excluded from special offers?
  • Most oversized items are excluded from special offers and coupon promotions.
  • 24. Why was product not in a package ?
  • To keep pricing as low as they are; some of our product manufactures sell products  Noted as bulk.  However, these products are New & Unused items.